Shipping policy

Shipping Policy

At MEDICO The Healthy Life, we are committed to delivering your health and wellness essentials safely, accurately, and promptly. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Times

Standard Processing: All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Order Cut-Off Time: Orders placed before 2:00 PM (local time) will begin processing the same business day.
Confirmation & Tracking: You will receive a secondary notification with tracking details once your order has dispatched.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on destination and package weight.

Shipping Option	Estimated Delivery Time	Rates / Details
Standard Delivery	3 – 5 Business Days	Standard Courier Rate
Express Delivery	1 – 2 Business Days	Expedited Rate
Free Shipping	3 – 5 Business Days	Available on orders exceeding threshold amounts

Delivery delays can occasionally occur due to courier logistics, weather conditions, or peak promotional seasons.

3. Packaging & Product Protection

To ensure product integrity and accuracy upon arrival, all items—including sensitive electronic health devices (such as digital thermometers, scales, and massagers)—are securely packaged in protective, impact-resistant materials.

4. Tracking Your Order

When your order dispatches, you will receive an email/SMS containing a tracking number and courier link. Please allow up to 24 hours for the tracking status to update on the courier portal.

5. Order Changes & Address Corrections

If you notice an error in your shipping details or need to change your delivery address, please contact our support team immediately at support@medico.pk within 12 hours of placing your order. Once an order has been dispatched, delivery addresses cannot be modified.

6. Damages, Defective & Lost Packages

MEDICO The Healthy Life is dedicated to product safety and customer satisfaction:

Damaged in Transit: If you receive your order with visible external damage or product defects, please contact us within 48 hours of delivery with photos of the damaged box and product.
Lost Packages: If your tracking information shows "Delivered" but you have not received your parcel, please verify with family members or building managers before contacting our support team for an investigation.